Warranty Statement

This document sets out the warranty terms and conditions for the Products ("Warranty")
  1. In this Warranty
  1. All Products are designed for race and off-road use only and are not designed for use on roads or related areas including car parks.
  1. The Company warrants that the Products will be free from defects in material and manufacture for the Warranty Period.
  2. No repair or replacement during the Warranty Period will renew or extend the Warranty Period past the Warranty Period provided from the original date of purchase of the Products by You.
  3. This Warranty only applies to the Products that are purchased in Australia.
  1. This Warranty does not apply to any Product that:
  1. This Warranty does not apply to any defect in the Product caused by:
  1. This Warranty does not apply to:
      9. The Company is a parts supplier only, and not liable to the defective fitment of the Products.   CUSTOMER'S RESPONSIBILITIES
  1. You must use and maintain the Product in accordance with the manufacturer's instructions and manuals, technical specifications, service guidelines and any other information supplied or communicated to You by the Company, the Authorised Dealer or Authorised Fitter.
  2. If the Product develops a defect, You must not attempt to repair it Yourself. Doing so may cause damage which is not covered by this Warranty.  Only Authorised Dealers and Authorised Fitters should perform service or repairs on the Product.
  1. If You submit a valid claim under this Warranty, and it is assessed as a valid Warranty claim, the Company will, at its option:
  1. To make a claim under this Warranty, please contact either the XARC or an Authorised Dealer in Your State or You may also send Your Warranty claim directly to the Company by post at: PO Box 87, MILPERRA, NSW 2214, Australia or by email at [email protected]
  1. Once Your claim is received, a representative of the Company or its Authorised Dealer will help determine whether Your Warranty claim is valid and, if it is, will inform You how Company will honour it.
  1. When lodging Your Warranty claim, You must:
    1. provide a proof of purchase details;
    2. provide a written explanation and if so requested, photographic evidence of the issues and alleged defects associated with the Product.
    3. Provide the alleged defect product in question to the Authorised Dealer, XARC or the Company if so requested.
  1. After You lodge a Warranty claim, the Company or its Authorised Dealer will assess and investigate Your Warranty claim as to whether or not it complies with this Warranty. During this process the Company or its Authorised Dealer may, before providing Warranty service, require that You respond to questions designed to assist with diagnosing potential faults and follow their procedures for obtaining Warranty service.  This may include You delivering the Product to the Authorised Dealer or the Company.  You must respond to all requests within 14 days.
  1. Any costs incurred in having Your Product repaired, such as transporting the Product to and from the Authorised Dealer are not covered by this Warranty
  1. You agree and acknowledge that if You make a Warranty claim, the Company and its Authorised Dealers may exchange information in relation to You in order for the Company to fulfil its obligations under this Warranty.
  1. This Warranty is not transferrable.
  1. No party other than the Company has authority to vary the terms of this Warranty. The benefits given by this Warranty are additional to other rights and remedies that You may have in relation to the Products.
  1. If the supply of the Products to You is a consumer sale pursuant to the ACL, the following statement applies. In this statement "goods" means "Products" and "our" means "Company".
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Warranty is provided by: Ausfeng Pty Ltd 2/91 ASHFORD AVE MILPERRA NSW  2214 (02) 9773 0812 [email protected] Warranty Period TABLE 1
Product Type Warranty Period
304 & 201 Stainless Steel Exhaust Systems 60 Months
Mild Steel & 409 Stainless Steel Exhaust Systems 24 Months
Catalytic Converters 12 Months
Electronic Products 12 Months
Universal Mild Steel & 409 Stainless Steel Mufflers 12 Months
Universal 304 Stainless Steel Mufflers 24 Months
Accessories 12 Months
Stainless Steel Headers 24 Months
Mild Steel Headers 12 Months